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Custom newsletters produced for the mortgage and real estate professional. |
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Frequently Asked Questions
For
further information, please consult our
Specifications page or our
Products page. Also, please feel free to email us at
support@leftfieldmedia.net or phone us at (703) 980-4710 with any
other questions you may have.
LAYOUT & DESIGN
-What is the difference between the different versions of the
newsletter?
-Will the
newsletters change from issue to issue?
-What
software do you use to make the newsletter?
-How many
graphics can I have in my newsletter?
-What
graphics do you use if I don't provide my own?
-Are
there any limitations on the graphics I can use?
-Can't you just take graphics off of my company's website?
-What topics do
you cover in the articles?
-Can I
suggest my own topic for one of the articles?
-Am I able to specify what types of articles are included?
-Can I
request editorial changes to the articles?
-Can I include my own
articles or other content?
-How much
flexibility do I have with my newsletter?
-What information about my company or my services is included in the
newsletter?
-How many colors
can I have in my newsletter?
-Can I change the layout/design/content of my newsletter from issue to
issue?
ORDER PROCESS
-What do I do after I
place an order?
-Do I need to sign up for a minimum number of issues or copies?
-I
want to pay for six months in advance. How do I do that?
-What is the cut off date for signing up for a certain issue?
PRODUCTION PROCESS
-How
do I send you my contact information and graphics?
-Will I
be able to make changes to the proof you send me?
-What happens if I don't get my newsletters before the beginning of the
month?
-Is
there a preliminary set-up fee for the e-newsletter?
-How do I send
the e-newsletter to my clients?
-What if some of my clients are unable to view the e-newsletter?
-Can I use Constant Contact in conjunction with the e-newsletter?
-What can I use the content
in?
-Am I purchasing the content or just the rights to use it?
-Can I share the articles with our mortgage/real estate partners?
-Can I make changes to
the articles?
-Do you have other articles available if I don't like the current
articles?
PAYMENT & BILLING
-Can I pay by personal check instead of using a credit card?
-Is there a preliminary
set-up fee?
-When do I pay and
where do I send payment?
PRINTING & SHIPPING
-What is the
quality of the paper and printing?
-How much
does shipping cost and how are the newsletters shipped?
-Do
you fold the newsletters before you ship them to me?
-Can I make more copies of the newsletter to give to my clients?
-How often can I get
a different issue?
-What if I'm not satisfied with the newsletter once I've received my
copies?
LAYOUT & DESIGN
-What is the difference between the different versions of the
newsletter?
The Basic Version of the newsletter can be folded
and stuffed into envelopes or handed out. The Self Mailing Version of
the newsletter has space for a stamp and an address label and is
designed to be mailed as tri-fold. Both the Basic Version and the Self Mailing
Version are available in two different layouts (see the
Samples page). TOP
-Will the newsletters change from issue to issue?
Although the general scheme of the
newsletter will not change, there may be minor changes to the basic
layout and/or any graphics we use (except for the graphics you provide).
Overall, we try to keep the newsletter the same for continuity purposes
(however, you are free to make minor changes to the colors and other
parts of the layout, if you'd like.). TOP
-What software do you use to make the newsletter?
We use a combination of software
including Microsoft Publisher, Web Expressions and Adobe Photoshop Elements as well as other specialized software. TOP
GRAPHICS
-How many
graphics can I have in my newsletter?
You can have up to two
graphics in your newsletter. Normally, a picture of you and a company
logo works best, but you’re more than welcome to use any graphics you’d
like. TOP
-What
graphics do you use if I don't provide my own?
We will use our own graphics which consist of a variety of real estate,
housing, and mortgage graphics which we are licensed to use.
TOP
-Are there any limitations on the graphics I can
use?
In terms of size, we request that your
graphics are no larger than 2 MB. Any graphic larger than 2 MB may lose
its sharpness when we reduce it to fit in the newsletter. Also, your
graphics must be in one of the following formats: .jpeg, .jpg,
.gif, .png or .bmp. TOP
-Can't
you just take graphics off of my company's website?
Because of copyright and permission issues, we need the graphics to be
sent by you, even if they are the same graphics that are on your company's
website. TOP
ARTICLES
-What topics do you cover in the articles?
We cover a wide range of topics
(in a language your clients understand) in each newsletter. Some
examples of our topics include the state of the housing market, the
pre-approval process, interest rate trends, how to improve your chances
of selling a home, inside tips for first-time buyers, improving credit
scores, etc. TOP
-Can I
suggest my own topic for one of the articles?
Yes, definitely. We are always looking for interesting topics. However, our articles are geared towards a fairly wide audience
(buyers, sellers, borrowers, etc.) so they must have a broad appeal.
TOP
-Am
I able to specify what types of articles are included?
If
would like a mix of real estate and mortgage articles, we can
accommodate you. However, we can’t include only specific topics in your
newsletter (i.e., all of your articles can’t be on one topic
such as appraisals or real estate investing, etc.). If you are
purchasing our content, you will be able to choose three of the six
articles offered, which is a mix of real estate and mortgage content. TOP
-Can I
request editorial changes to the articles?
Yes, you will have
full editorial authority over all of the articles, no matter if you are
doing a newsletter, e-newsletter or purchasing content. TOP
-Can I
include my own articles or other content?
Yes. We have several clients who
prefer to write their own articles and we can easily work those articles
into your newsletter as long as they fit in the space provided for the
articles. Also, you're more than welcome to substitute property
listings, personal messages, etc. in place of our content (NOTE: You are
responsible for obtaining required permissions for any copyrighted
material). TOP
CUSTOMIZATION
-How much
flexibility do I have with my newsletter?
You have a lot of
flexibility. Your newsletter can be customized in terms of contact info,
taglines, special offers, personal messages, graphics, colors, fonts,
etc. Please see our
Samples for a good representation of the amount of flexibility you
have. TOP
-What information about my company or my services is included in the
newsletter?
Besides your name and
your company's name, we can include information such as address, phone
numbers (business, cell, etc.), company or personal tagline, business
hours, etc. Also, we can include any services you offer or what fields
you specialize in or even a personal note from you. For the most part,
we are flexible enough to include any information you wish (space
permitting). TOP
-How many colors
can I have in my newsletter?
You can use up to three colors.
If you’d like to use your company’s colors or logo colors, we will do our best to match
those colors. TOP
-Can I change the layout/design/content of my newsletter from issue to
issue?
You can, although we request that you keep the
changes to a minimum from issue to issue so as not to add extra
time to the production process. TOP
ORDER PROCESS
You can place an order on the
Order page (for printed newsletters),
E-Newsletter order page, or
Content
order page. All pages have
options for ordering immediately by credit card or requesting to be
billed once production/shipping is complete (you can then pay by either
credit card or by check or money order). Alternately, you can contact us by email (support@leftfieldmedia.net)
or by phone (703-980-4710) and we will begin the process.
TOP
-What do I do after I place an order?
After you place
your order, we will send you an introductory email entitled “Welcome to
Left Field Media". This email will outline the next few steps in the process
and will also provide a timeline for the production schedule of your
newsletter or content order.
TOP
-Do I need to sign up for a minimum number of issues or copies?
No, we do not require you to agree to a minimum number of issues or newsletter copies.
However, we do have a minimum order requirement of 100 copies per issue
and you must order in multiples of 50 (100, 150, 200, 250, etc.).
TOP
-I
want to pay for six months in advance. How do I do that?
For credit card orders, you will have an option on the PayPal page to
pay for multiple issues. For orders by check or money order, we will ask
you how many issues you would like to purchase. For all payment types,
if you would like to set up a payment schedule or pay for more than one
issue ahead of time, we will gladly arrange that for you.
TOP
-What is the cut off date for signing up for a
certain issue?
Generally, we request that you place your
order no later than the 25th of the month for the following month's
newsletter (for current clients we will send an email reminder). However, this is a tentative deadline and we do
make exceptions on a case-by-case basis. For content orders, we change
our content on the first of each month so the last day of the month is
the deadline to order. TOP
PRODUCTION PROCESS
-How do
I send you my contact information and graphics?
We will send you an email entitled
“Welcome to Left Field Media" that includes instructions on how to submit
your contact information and graphics. TOP
-Will I
be able
to make changes to the proof you send me?
Yes. If you wish to make changes to the newsletter proof, please let us
know as soon as possible. Normally we will give you a window of 7-8 days
to approve the proof or to request changes. After
printing has begun, no changes can be made. TOP
-What happens if I don't get my newsletters before
the beginning of the month?
You can expect
your newsletters to arrive approximately one week following final
proof approval. If you have not yet received your newsletters within 10
days following final proof approval, please contact us immediately. TOP
E-NEWSLETTERS
-Is
there a preliminary set-up fee for the e-newsletter?
There is a one-time set-up fee of $15.00 for the e-newsletter. You will
be charged this fee when you pay for your first e-newsletter. TOP
-How do I send
the e-newsletter to my clients?
Once you have approved
the final version of your e-newsletter, we will send you instructions on
how to email the newsletter to your clients. The
e-newsletter is in a format in which you can simply use the "Forward"
function of your email program to send out the e-newsletter. TOP
-What if some of my clients are unable to view the e-newsletter?
We can either send you a
graphic version of the e-newsletter (in .png format) that you can use on your
own website or else we can host an online version for you on our website
(both are included in the cost of the e-newsletter). Please note that we
cannot post the e-newsletter on your own site for you (consult with your
webmaster for instructions). TOP
-Can I use Constant Contact in conjunction with the e-newsletter?
Due to integration problems, we strongly advise against using Constant
Contact, MailChimp or other email campaign software to send the
e-newsletters. Please see this
note for details. TOP
CONTENT
-What can I use the content
in?
You are free to use the content in any marketing materials, including
printed materials, email marketing, your website, Facebook, LinkedIn,
other social media, etc. However, you can only use each article once per
type of marketing. TOP
-Am
I actually purchasing the conent or just the rights to it?
Since we hold all copyrights to the content, you are only purchasing the
right to use the content. The content is not for transfer or re-sale and
you can use the content for up to two years after the date of purchase.
To protect our copyright, we ask that you include our copyright notice
(© Left Field Media) at the bottom of each article. TOP
-Can
I share the articles with our mortgage/real estate partners?
No, the price of the bundled articles is per individual use. You cannot
share the articles with any partners, other agents or brokers,
co-workers, etc. for their use. TOP
-Can I make changes to
the articles?
Any changes to the articles must be done by us. However, we are more
than happy to edit or make changes to the articles (in size or content)
to fit your needs. Once you are satisfied with the edits and we have
provided you with the final version of the article, no further changes
can be made by you or another party. TOP
-Do you have other articles available if I don't like the current
articles?
Yes. We do have plenty of articles currently in our archives. Please
email us at
support@leftfieldmedia.net
and we can provide you with alternative articles. TOP
PAYMENT & BILLING
-Can I pay by personal check instead of using a credit card?
Yes you can. On the order pages you have the option to order by credit card
or by check or money order. TOP
-Is
there a preliminary set-up fee?
We do not have a set-up fee except
for e-newsletters. For e-newsletters there is a one-time set-up fee of
$15.00. TOP
-When do I pay and
where do I send payment?
You have the option to either pay immediately by credit card or be
billed for your order (and then make your
payment by either credit card or check/money order).
If you request to be billed, payment
is due
within 21 days of shipping (printed newsletter) or production
(e-newsletter and content). We reserve the right to charge a $25 late fee for all payments not received by us
within 21 days. Please make your check or money order payable to "Left
Field Media" and mail to: Left Field Media, 10815 Charles Drive,
Fairfax, Virginia 22030. TOP
PRINTING & SHIPPING
-What is the
quality of the paper and printing?
Both the paper and printing are professional quality. We use 32 lb. paper with a brightness of 96 and our printing services are
top-of-the-line. See Specifications for more details. TOP
-How much
does shipping cost and how are the newsletters shipped?
All shipping is
$5.95 to anywhere
in the continental United States and the newsletters are shipped
directly to you by USPS Priority Mail. TOP
-Do
you fold the newsletters before you ship them to me?
No, we
ship the newsletters to you flat. However, we do offer pre-mailing and
mailing services for a limited number of clients. These services include having us fold, stuff and mail out your
newsletters. There is an extra charge for these services. If you
are interested, please contact
us before placing an order to see if we're able to provide these service
to you. TOP
MISCELLANEOUS
-Can I make more copies of the newsletter to give
to my clients?
Unfortunately, due to our newsletter and
content copyrights, you cannot make extra
copies to distribute. Please see our
Terms of Use for more details. TOP
-How often can I get a different issue?
We offer monthly,
bi-monthly, quarterly, and tri-annual issues. TOP
-What if I'm not satisfied with the newsletter
once I've received my copies?
Customer service is extremely important
to us. If you are unsatisfied with any of our products, please contact us as
soon as possible and we will do everything we can to fix the problem.
TOP
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© Left Field Media Publications 2004-2024 |
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